Crowne Plaza London - Docklands By Ihg | London ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Royal Victoria Dock, Western Gateway, London, United Kingdom, E16 1AL

Crowne Plaza London - Docklands By Ihg is a 4-star hotel featuring an indoor pool, spa facilities, and excellent transport links to central London attractions. This Docklands hotel offers modern accommodations and is in proximity to popular sites such as ExCeL London and The O2 Arena.

Rooms & Amenities

Crowne Plaza London - Docklands By Ihg offers contemporary guest rooms with amenities including flat-screen TVs, air conditioning, and high-speed internet. Guests can choose from standard, superior, and suite options, many featuring stunning river views and spacious layouts.

Dining Options

Dining is available at the Fremantle Bar & Kitchen, which serves an Australasian-inspired menu throughout the day. Guests can also relax at the Docklands Bar & Grill that offers both a local selection and international cuisine with views of the Royal Docks.

Leisure & Business

Leisure facilities include the Quad Club & Spa, where guests can enjoy a heated indoor pool, sauna, gym, and a variety of fitness classes. The hotel also features eight conference rooms, making it suitable for business events with natural light and up-to-date AV equipment.

Location & Transportation

Crowne Plaza London - Docklands is conveniently located near transport links, including Royal Victoria DLR station and the Emirates Air Line cable car for quick access to The O2. Nearby attractions include the Tower of London, Canary Wharf dining options, and the Museum of London Docklands.

“The hotel's waterfront setting provided stunning views and easy exploration!”view full review

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“Had a wonderful and enjoyable stay at this lovely hotel!” view full review

Top location:Highly rated by recent guests(8.6)

Check-in/Check-out

from 15:00-23:59

until 11 am

Amenities

Public parking is possible on site at GBP 25 per day.

Wireless internet is available in the entire hotel for free.

Other information

A full breakfast is served at the price of GBP19.99 per person per day.

There are no extra beds provided in a room.

Pets are not allowed.

English, German, French, Spanish, Italian, Dutch, Portuguese, Czech, Hungarian, Romanian, Japanese, Polish, Russian, Arabic, Hindi, Afrikaans, PanjabiÂ / Punjabi

Year renovated:2007

Number of floors:6

Number of rooms:210

Former name

crowne plaza london - docklands, an ihg hotel

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room

Max:

2 persons

270 sq. feet

Bed options:

1 King Size Bed

Lake view

Shower

Heating

room details

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Standard Double Room

Max:

3 persons

270 sq. feet

Bed options:

2 Double beds

Lake view

Shower

Heating

room details

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Mini Double Room

Max:

3 persons

270 sq. feet

Bed options:

2 Double beds

Shower

Heating

room details

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Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Center

London 6.3 mi

Airports

London City (LCY) 2.2 mi

London Heathrow (LHR) 23.7 mi

Train

Woolwich Arsenal 2.4 mi

Metro stations

Canning Town Tube3700 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Relaxing Spa Experience

“I thoroughly enjoyed my time at the spa! Although I noticed some children having swimming lessons while I was there, the overall ambiance was great for unwinding. The spa facilities were beautiful, and I appreciated the option of having a late checkout which allowed me extra time to relax and enjoy the amenities.” view full review

Delicious Breakfast Options

“The breakfast options were impressive, with a variety that catered to all tastes. I enjoyed a traditional English breakfast that provided a great start to my day. On one occasion, I was served promptly, and the variety kept me excited for each morning!” view full review

Comfortable and Clean Room

“I stayed in a spacious standard room that was impeccably clean and well-decorated. The bed was so comfortable that I had to check the tag to find out where it was from! The room made for an ideal retreat after a busy day.” view full review

Fantastic Entertainment Options

“The entertainment features in my room were fantastic. The large flat-screen TV was perfect for catching up on shows after a long day, and the selection made my stay even more enjoyable. I couldn't have asked for a better way to relax in the evenings.” view full review

General

No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Security
Baggage storage
Locker room
Allergy-free rooms
Elevator
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness center

Guest Parking

Electric kettle

Services

Housekeeping
Laundry
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Children's menu

Spa & Leisure

Indoor swimming pool
Spa & wellness center
Sauna
Steam room
Jacuzzi
Massage

Room features

Air conditioning
Heating
Mini-bar
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Sink

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Royal Victoria Dock, Western Gateway, London, United Kingdom, E16 1AL

Map view

street view

Royal Victoria Dock, Western Gateway, London, United Kingdom, E16 1AL

City landmarks

Convention Center

ExCeL London

2500 ft

Events

The O2

2.0 mi

Libraries

Charlton House

2.0 mi

Castle

Tower of London

4.1 mi

Adjacent to North Greenwich Pier

Quantum Cloud

3500 ft

Harbor

Trinity Buoy Wharf

2900 ft

Royal Victoria Dock

The Dockers Sculpture

4200 ft

Old Royal Naval College

2.1 mi

Canning Town Tube

1.2 mi

The O 2 Peninsula Square

STAR WARS Identities at The O2

4200 ft

The O2

I Am the Greatest

4000 ft

Peninsula Square The O2

DC Exhibition

4300 ft

Harbor

Tower Bridge

4.1 mi

The O2 Meridian Gardens

Dinosaurs Unleashed London O2

4300 ft

Gallery

Now Gallery

4600 ft

Museums

Museum of London Docklands

1.9 mi

Three Mill Lane

House Mill

1.8 mi

Royal Arsenal

2.5 mi

Parks

Greenwich Peninsula Ecology Park

4700 ft

Art object

Traffic Light Tree

1.3 mi

64 Orchard Place Trinity Buoy Wharf

Longplayer

2800 ft

Parks

Thames Barrier Park

1.3 mi

Museums

Cutty Sark

2.2 mi

Peninsula Square

Up at The O2

2.0 mi

Silvertown

1.5 mi

The Millennium Dome Millennium Way

2.2 mi

Edmund Halley Way

Emirates Aviation Experience

1.8 mi

Nearby

Museums

The Crystal

1100 ft

Bridges

Royal Victoria Dock and Bridge

1800 ft

27 Western Gateway

Emirates Air Line

1800 ft

Restaurants

Docklands Bar & Grill

500 ft

Royal Victoria Dock Western Gateway

Al Masar

100 ft

8 Western Gateway

Heroica Lounge

400 ft

Western Gateway Royal Victoria Dock

Marina

500 ft

Unit 4A

Eeshi's Kitchen

700 ft

Western Gateway Unit G2

Prime Burger ExCel London

2100 ft

ExCel London Exhibition Centre 1 Western Gateway Royal Victoria Docks

China Palace

1100 ft

K Warehouse 2 Western Gateway Unit R1 Warehouse

Zero Sette Restaurant

1200 ft

K Warehouse 2 Western Gateway Unit R3

Bagel factory

1200 ft

1 Western Gateway ExCel Centre

Reviews and Ratings

Reviews from guests about their experience.

58%

loved their spa retreat and can’t wait to return.

5.8/10

Guest rating

Rooms

8.0

Location

8.6

Service

8.4

Dining

6.8

4/5 based on 2193 reviews

#379 of 1,129 hotels in London based on Tripadvisor

Oscar

United Kingdom, March 2025

6.8/10

My stay at Crowne Plaza London - Docklands was quite enjoyable. The room was spacious and clean with a comfortable bed, although I wished the air conditioning worked a bit better. The breakfast was delicious, but the dining area felt a bit hectic during peak hours. Overall, I appreciated the friendly staff and the relaxing amenities.

Rooms

8.0

The Junior Suite I stayed in was very spacious and clean, featuring a comfortable bed that ensured a good night's sleep. I truly enjoyed the views from my room, particularly of the cable cars and river. However, there could be improvements with air conditioning as the room got a bit warm at night.

Service

10.0

The service was really good, with attentive staff like Fatima, who made me feel welcome right from check-in. The bar service was also a highlight, thanks to Neil and Roberto, who provided a friendly atmosphere and excellent recommendations.

Location

9.0

The hotel's location was fantastic, just a short distance from the O2 and Excel Center. I appreciated the convenient access to nearby eateries and public transport options like the DLR, making it easy to explore London.

Dining

8.0

Breakfast was one of the highlights for me, offering a wide variety and quality that was impressive. The dining space, however, felt quite hectic at times, and it could benefit from better organization during busy hours.

Facilities

7.0

The pool and gym facilities were well-equipped and provided a great way to unwind after a day exploring. I did find the pool area needed some cosmetic improvements, but it was enjoyable nonetheless.

Nathaniel

United Kingdom, January 2025

5.0/10

I had a very pleasant stay at the Crowne Plaza London - Docklands. The room was spacious and exceptionally clean, making it an ideal retreat after my long days. However, the breakfast service was a bit chaotic, with long lines for coffee and food, which could be improved.

Rooms

9.0

The room was clean and spacious, with nice decor and a comfortable atmosphere. I appreciated the abundance of tea and coffee, which were replenished when needed.

Service

8.0

I found the staff incredibly friendly and accommodating. However, the check-in experience could use some improvement as there was some confusion regarding my elite status.

Location

10.0

The hotel's location is perfect for attending events at the O2 and Excel, with easy access to public transport options nearby.

Dining

7.0

The breakfast was well cooked and tasty once seated, but the setup was quite chaotic. Staff could benefit from improving their organization during busy times.

Facilities

8.0

I enjoyed using the pool and spa amenities; they were a relaxing bonus to my stay. However, I was frustrated by the restricted hours for kids in the pool, which wasn't clearly communicated before booking.

Charlotte

United Kingdom, November 2024

5.8/10

I had a decent stay at Crowne Plaza London - Docklands, benefiting from its prime location near both the Excel centre and the O2. The accommodation was quite comfortable, although I faced some issues at check-in, leading to a delay. While the breakfast had a good variety, some food items weren't as fresh as I'd hoped. On a positive note, the staff were generally friendly and helpful, contributing to a welcoming atmosphere.

Rooms

7.0

My room was spacious and comfortable, though I initially had issues with the bed size that took some time to resolve.

Service

8.0

The staff were accommodating and pleasant, particularly at the reception, but I noticed some new restaurant staff needed further training.

Location

8.0

The location was perfect for my visits to the O2, making transportation easy, although I found the check-in process congested due to peak arrival times.

Dining

6.0

Breakfast offered a good range of options, but some dishes lacked the freshness I expected, which was disappointing.

Facilities

7.0

The hotel features a lovely pool, although the dining areas, particularly the bar, could benefit from some sound system improvements.

Cameron

United Kingdom, November 2024

5.8/10

I had a lovely stay at Crowne Plaza London - Docklands, enjoying the spacious and spotless room with stunning views over the Thames. The service from the staff was really good, particularly Fatima and Neil, who made me feel like a valued guest. However, the dining experience could have been improved, especially during the busy breakfast hours when some dishes took longer to replenish.

Rooms

10.0

The Junior Suite was incredibly spacious and clean, featuring one of the most comfortable beds I've ever experienced. The views from my room were fantastic, especially in the morning.

Service

10.0

The staff were incredibly friendly and accommodating. Fatima's warm welcome made me feel at home, and Neil served the best pints at the bar, adding to the personal touch.

Location

9.0

The hotel's location was perfect, just moments away from the Emirates Cable Car and the DLR station, making it easy to explore London.

Dining

7.0

While the bar served good snacks and drinks, the breakfast service was a bit hectic during the last hour with queues and some delays in replenishing the buffet items.

Facilities

8.0

The overall amenities, including the clean pool and well-maintained gym, contributed positively to my stay, offering a nice way to unwind after a day of exploring.

Hudson

United Kingdom, November 2024

5.6/10

My stay at the Crowne Plaza near the ExCel was decent overall. The hotel has a nice swimming pool and spa amenities, but I ran into issues with check-in and the breakfast service. It felt a bit dated overall, which is surprising for the price you pay here.

Rooms

6.0

The rooms were fine, and mine was clean and comfortable, but I wasn't impressed with the view from my window, as it overlooked construction. Plus, the dim lighting made it feel cramped at times.

Service

6.0

The staff was mostly friendly, but check-in was not smooth, and I had issues with my billing. Breakfast staff were nice, but I felt hurried to find my own table.

Location

7.0

The location was great for events at the O2, and the DLR station was super close. It's easy to get around, but the DLR can be slow at times.

Dining

6.0

Breakfast was nice but could definitely use more variety. The dining menu was kind of standard, and it would be great to see some specials for regular guests.

Facilities

6.0

The gym and spa facilities were nice, but the gym felt a bit cramped and could use a revamp. The swimming pool was refreshing, but it could've been better managed during busy hours.